Frequently Asked Questions
How long is the delivery time?
Generally, it will take 3-7 working days to ship the goods out after order confirmation.
Do you provide samples?
Yes, we provide samples for free; however, the customer is responsible for the freight costs.
Can I have my brand logo on products?
Absolutely. We provide comprehensive OEM and ODM services to customize products with your branding.
What is the warranty policy?
We provide a 2-month warranty for cartridges and disposable vape pens. For specific devices, we offer up to a 1-year warranty.
How do you handle defective products?
If quality issues occur, please provide photos or videos. We will compensate by sending replacements with your next order.
How is the shipping status tracked?
We follow the shipping status continuously and provide updates until the goods safely arrive at your destination.