❓ Frequently Asked Questions
What is your main product line?
We specialize in electronic cigarettes, including Vape Pods, Vape Cartridges, Disposable Vape Pens, Vape Batteries, and related accessories.
Can I place a sample order?
Yes, sample orders are welcomed to test our quality and service before bulk purchasing.
Is OEM/ODM service available for logo printing?
Yes. We can print your logo on the mouthpiece (plastic/ceramic/glass) and battery body, or laser it on the heating base and bottom cap.
How do I place an order?
1) Specify the model and quantity. 2) Confirm order details and Proforma Invoice (PI). 3) Complete payment. 4) Goods ship via DHL/UPS/FedEx/TNT within 1-7 business days depending on order size.
What is the product warranty?
We offer a 3-month warranty for cartridges and a 6-month warranty for batteries. Defective products should be reported within 3 days of delivery.
What is the typical lead time?
Sample orders: 1 business day. Wholesale orders: 3-7 business days. OEM orders: 7-15 working days depending on customization requirements.